1-203-402-0477 [email protected]

GrayWolf Sensing Solutions OnLine Store Policies




GRAYWOLF SENSING SOLUTIONS, LLC, the seller, is hereafter referred to as ‘GrayWolf’. Acceptance of products supplied by GrayWolf orders placed by the Purchaser shall signify acceptance of the following terms and conditions by both parties. Such conditions shall not be varied except as specifically agreed upon in writing by an officer of, or manager employed by GrayWolf.

All customs, duty or other charges are the responsibility of the Purchaser.

10 DAY RETURN GUARANTEE: If, for ANY REASON, your GrayWolf product does not meet your full expectations, you may return it for a full refund (excluding shipping & handling charges which you will still be responsible for). Equipment must be received by GrayWolf, in the original packing material, having been shipped by the Purchaser w/i 10 days from the date that the equipment was shipped to you, and be accompanied by a return authorization (RA) number. Equipment returned after this time period, w/o RA#, or damaged in any way may be refused by GrayWolf or subject to a restocking and/or service fee.


CONTRACT TO PREVAIL OVER PURCHASE ORDER: This writing constitutes the entire agreement between the parties relating to the sales of the specified materials mentioned in this contract and the terms and conditions contained herein shall prevail over any and all terms contained in buyers purchase orders. No waiver, discharge or modification of this writing or any of its terms shall bind seller unless in writing and signed by the authorized representative of seller.


PRICES: The prices set forth on the reverse side are based upon the manufacture of the quantity and type ordered and are subject to revision when interruptions, engineering changes or changes in quantity are caused or requested by the Purchaser. Clerical errors made by GrayWolf are subject to correction.


SUITABILITY FOR USE: Suitability for use of the materials purchased on this contract lies solely with the user.


DELIVERY: GrayWolf will use every reasonable effort to effect delivery in accordance with any dates that have been quoted. Such dates shall be treated as estimates only and GrayWolf shall not be liable for any loss, damage or expense suffered by the Purchaser or any third party of reason by delay in effecting delivery. Unless otherwise agreed upon between GrayWolf and the Purchaser, all shipments will be F.O.B Origin.


LIMITATION OF LIABILITY; NO CONSEQUENTIAL DAMAGES: GrayWolf’s SOLE LIABILITY and the buyer’s SOLE REMEDY for the non-delivery of products and for the delivery of any products not conforming to any warranty or specification shall be limited to refund of any purchase price paid. Under no circumstances shall the company be liable in contract, tort, strict or absolute liability, nor under any other theory whatsoever for any other direct or special damages, nor for any indirect or consequential damages whatsoever.


CANCELLATION: Purchaser will be responsible for shipping and handling charges for orders that are cancelled, but have already been shipped by GrayWolf. Customized products and specially sourced products require a 30% deposit and may not be cancelled.


PAYMENT: Payment is collected at time of purchase through PayPal.


SHORT SHIPMENTS: Purchaser shall inspect the products immediately on their arrival and shall within ten (10) days after their arrival give written notice to GrayWolf of any claim of short shipments. In the case that the Purchaser fails to give such notice, the products shall be deemed to conform to the terms of the contract, and the Purchaser shall be bound to accept and pay for the products in accordance with the terms of the contract. The Purchaser expressly waives any rights the Purchaser may have to revoke acceptance after such ten (10) day period.


PROPERTY: GrayWolf shall deliver all products to a carrier for transportation to the Purchaser’s place of business, and all risk of loss shall pass to the Purchaser when the products are delivered to the carrier. Notwithstanding the foregoing, GrayWolf shall retain a purchase money security interest in the products and all proceeds of the products until such products have been paid for in full.  GrayWolf shall be entitled to redelivery of the products without thereby canceling the contract. Purchaser shall, at all times until the products are paid for in full, maintain adequate insurance on the products and any proceeds thereof shall be held in trust for GrayWolf. Until the products are paid for in full, Purchaser may dispose of the products only in the ordinary course of business. Purchaser shall not dispose of or otherwise encumber the products without the express written permission of GrayWolf. Proceeds of any disposition of the products shall be held in trusts for GrayWolf until the products are paid for in full.




A Return Authorization (RA) NUMBER MUST BE OBTAINED FROM GRAYWOLF prior to any instrument being returned for any reason. Fax the Service Department at (203) 402-0478, or email them at [email protected] to obtain an RA number. Include a description of the reason that you wish to return the equipment.


Instruments returned to GrayWolf for repair will be charged a minimum of $100 inspection and calibration test fee.

WARRANTY OF PRODUCTS BY GRAYWOLF IN SEPARATE WRITING: The extent of the obligations of GrayWolf concerning a sale of any of the products expressed in writing in the user manuals that accompany the products. A copy of this warranty is available upon request. The warranty shall be in lieu of all other warranties of GrayWolf, express or implied, unless in writing and signed by an officer of GrayWolf, and no other person is authorized to assume for GrayWolf any additional obligations concerning a sale of the products.


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